FAQ

IS INSTACANDY OFFERED INTERNATIONALLY?

At this time InstaCandy is available in the US and Canada. Shipments to Canada have additional shipping fees.

WHAT KIND OF CANDY WILL I RECEIVE?

Life can be tough sometimes so InstaCandy is designed to bring you bliss. All of the products we include are designed to make you smile, so you'll discover and receive the tastiest candy from around the world in sweets, sours and chocolates. With never too little or too much of anything!

WHEN DO I RECEIVE MY INSTACANDY?

All new orders placed within a calendar month will be shipped mid-month the following calendar month. So a new order placed in September will ship by the middle of October. All following boxes will ship monthly thereafter. For tracking on your shipments please email us at support@Instacandy.com.

HOW DO I CONTACT INSTACANDY?

Our office hours are from 9 AM - 5 PM PST Monday through Friday. Our offices are closed on Saturday and Sunday. You can reach us email using support@Instacandy.com.

DOES INSTACANDY HAVE A CORPORATE PACKAGE FOR COMPANIES AND EMPLOYEES?

Yes, please contact us at info@Instacandy.com for special packages for your company or employees.

HOW DO I GIFT AN INSTACANDY?

You can easily gift InstaCandy by selecting the Gift option on the site. Once purchased, both you and your recipient will receive a digital gift certificate code that is redeemable at any time.

MY GIFT CODE OR VOUCHER IS NOT WORKING?

From time to time our systems may fall out of sync with some of our partners. If your voucher or gift code is not working, please email us at support@instacandy.com along with a copy of your voucher or gift code and a support agent will help to resolve the issue.

HOW DO I CHANGE MY SHIPPING ADDRESS?

You can change your delivery address at any time by sending us an email at support@Instacandy.com. In order to affect a particular months shipment, you must submit your address change prior to your next renewal billing (before the first of the month). For example, if you are looking to change the delivery address of February’s box, you must submit your address change by January 31st (before the first of the month). Address changes submitted on or after the first of the month will be effective the following month.

WHAT DO I DO IF MY BOX OR AN ITEM ARRIVES DAMAGED?

Sometimes shipping is not so nice to the boxes and so damage can occur. If an item in your box is opened, damaged or otherwise not usable please take a few pictures of A) The Item in Question and B) The Box Itself and email us at support@Instacandy.com. A customer service representative will reach out to you within 24 business hours.

CANCELLATION POLICY?

Unless specified otherwise, all subscriptions will automatically renew on the first of the month either monthly, quarterly, bi-yearly or yearly depending on your subscription plan. You may cancel your subscription at anytime by sending us an email at support@Instacandy.com. In order to cancel your subscription you must email your cancellation request before your next renewal billing charge (before the first of the month). For example, if you are on a monthly plan and do not want the October box, you must email in your cancellation request by September 30th (before the first of the month). Unfortunately, we are unable to accept any returned boxes and there are no refunds for requests that come in after that date or mid-subscription.

ARE THERE ANY PROMOTIONAL OFFERS YOU PROVIDE AND WHAT ARE THE TERMS?

From time to run we may run various promotional offers during the holidays or select periods throughout the year for specific box sizes and/or types. All of our promotions will automatically renew on the first of the month following shipment of the promotional offer as pre-paid three month subscriptions at the then subscription rate for the box size originally selected. You may cancel and opt out of the promotional offer subscription at anytime by sending us an email to support@Instacandy.com. In order to cancel your subscription you must email your cancellation request before your subscription billing charge (before the first of the month following shipment). Unfortunately, we are unable to accept any returned boxes and there are no refunds for requests that come in on or after that date.

IM A VENDOR, HOW DO I WORK WITH INSTACANDY?

Please email our product procurement team at vendors@instacandy.com along with a little bit about your brand as well as a few high-lights. One of our associates will get back to you within a few days.

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